In order to have a smooth repair process so we can help all our numerous customers in a prompt, quality fashion, we politely request that your clock has the following statement with your signature, accompanying the clock (or you can cut in paste this as an email to nichole@samtimer.com along with your e-signature):
- I am perfectly willing to wait 12-24 weeks or rarely even longer for the repaired clock to be sent back to me.
- If I send a check towards the repair of my clock, it might be cashed before the diagnosis begins. The diagnosis is not free.
- I fully understand that status updates, including acknowledgement of receipt of my clock, are not possible.
- I am enclosing or otherwise transmitted $39.99 per clock ($89.99 if outside USA). Please make your check out to: SamTimer. Or you can PayPal your payment to: teamsamk@gmail.com
- I hereby promise to patiently wait for my clock to be fixed and returned. I understand that parts take some time to be ordered and delivered, and I hereby promise not to contact SamTimer for any reason regarding updates on repair status.
- I have clearly written my name, shipping address, email, and phone number on the bottom of the clock. Do not send bag, case, user manual…
Please send clocks to:
Sam Kantimathi
300 Salmon Falls Road
El Dorado Hills, CA 95762
Signed:
______________________________________________ Date: ___________________
Name (Please Print): _____________________________
Email address: __________________________________
Phone Number: _________________________________
Shipping Address:
Please list your clock’s symptoms/problems:
